This project is about improving operations in the context of hospitality management (Quality standards) ? The project will be on the quality stan

MTRME301-Hospitality Management Task brief & rubrics for FIRST ASSIGNMENT

Task 1 – PROJECT: IMPROVING HOSPITALITY OPERATIONS

· This project is about improving operations in the context of hospitality management.

· The project will be chosen by the student from a group of proposals presented by the lecturer

· Your project must give a short contextual description and and put forth several proposals for improvement

· The proposals will be based on the teachings of weeks 1, 2, and 3.

Formalities:

· Around 2000 Words

· Please do clearly structure your report (Cover, Intro, Findings, Proposals, etc.)

· Font: Arial 12,5 pts.

· Text alignment: Justified.

· The in-text References and the Bibliography have to be in Harvard’s citation style. Please include the bibliography and the netnography in a final page.

Submission: Week 5 – 8th May 2022

Weight: This task is a 40% of your total grade for this subject.

It assesses the following learning outcomes:

· Knowing how to contextualize a hotel business

· Knowing the internal structure of a hotel’s units

· Being able to improve the performance of a hotel unit

· Being able to propose general improvements

· Writing abilities: be clear and concise in your reporting

Rubrics

	Exceptional 90-100	Good 80-89	Fair 70-79	Marginal fail 60-69
Knowledge & Understanding (20%)	Student demonstrates excellent understanding of key concepts and uses vocabulary in an entirely appropriate manner.	Student demonstrates good understanding of the task and mentions some relevant concepts and demonstrates use of the relevant vocabulary.	Student understands the task and provides minimum theory and/or some use of vocabulary.	Student understands the task and attempts to answer the question but does not mention key concepts or uses minimum amount of relevant vocabulary.
Application (30%)	Student applies fully relevant knowledge from the topics delivered in class.	Student applies mostly relevant knowledge from the topics delivered in class.	Student applies some relevant knowledge from the topics delivered in class. Misunderstanding may be evident.	Student applies little relevant knowledge from the topics delivered in class. Misunderstands are evident.
Critical Thinking (30%)	Student critically assesses in excellent ways, drawing outstanding conclusions from relevant authors.	Student critically assesses in good ways, drawing conclusions from relevant authors and references.	Student provides some insights but stays on the surface of the topic. References may not be relevant.	Student makes little or none critical thinking insights, does not quote appropriate authors, and does not provide valid sources.
Communication (20%)	Student communicates their ideas extremely clearly and concisely, respecting word count, grammar and spellcheck	Student communicates their ideas clearly and concisely, respecting word count, grammar and spellcheck	Student communicates their ideas with some clarity and concision. It may be slightly over or under the wordcount limit. Some misspelling errors may be evident.	Student communicates their ideas in a somewhat unclear and unconcise way. Does not reach or does exceed wordcount excessively and misspelling errors are evident.

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